FREQUENTLY ASKED QUESTIONS

Can I cancel or change my order?

You may cancel your order within 24 hours of purchase. After this period, a 10% cancellation fee may apply, as production often begins shortly after an order is placed and materials are allocated specifically for your piece.

If you need to change your shipping address, please contact us as soon as possible. Address changes can be made at any time before your order has been dispatched.

Do I have to pay import duties or taxes?

Customers in the USA, UK, EU, and Canada generally do not pay additional import duties or taxes on our shipments.

If customs charges apply in your country, the customer is responsible for any applicable fees.

How long will it take to receive my order?

Most orders are handcrafted and prepared within 3–5 business days.

Estimated shipping times:

• USA: UPS Express

• UK: Royal Mail First Class

• Europe: UPS Express or Royal Mail

• Rest of the World: UPS Express

Delivery times may vary depending on location and customs processing.

What are Lab-Grown Diamonds?

Lab-grown diamonds are real diamonds created using advanced technology that replicates the natural diamond-growing process. They have the same chemical, physical, and optical properties as mined diamonds and are visually identical.

The only difference is their origin.

Why do we use Lab-Grown Diamonds and Gemstones?

We believe exceptional jewellery should be both beautiful and responsible.

Lab-grown stones offer:

• Ethical sourcing with no mining-related concerns.

• Reduced environmental impact.

• Outstanding quality and brilliance.

• Better value compared to mined stones.

• Full traceability and transparency.

You receive the same beauty and durability while making a more sustainable choice.

Do you offer custom or personalised jewellery?

Yes. We are happy to create personalised jewellery, custom designs, engravings, and bespoke pieces tailored to your preferences.

Please contact us with your ideas and we will be happy to discuss your project.

What materials do you use?

We work exclusively with solid 10K, 14K, and 18K gold. We do not use gold-plated or gold-filled materials.

Our gemstone collection includes lab-grown diamonds and carefully selected gemstones.

Why do you use 10K, 14K and 18K gold, and what are the differences?

We work exclusively with solid gold in three purities, so you can choose the balance of durability, colour and value that suits you:

• 10K gold (41.7% pure gold): the most hard-wearing option, ideal for everyday pieces and active lifestyles. Slightly paler in colour and the most affordable.

• 14K gold (58.5% pure gold): the perfect balance of durability and rich colour. Our most popular choice for fine jewellery.

• 18K gold (75% pure gold): the highest gold content we offer, with a deeper, warmer colour and a luxurious feel, while still suitable for everyday wear.

All three are solid gold (never plated or filled) and will not tarnish, fade or change colour over time. As a rule, higher karats have a richer colour and are a little softer, while lower karats are harder and more affordable.

Do you offer a warranty?

Yes. All eligible jewellery is covered by our 365-Day Manufacturing Warranty against verified manufacturing defects in materials or workmanship.

For full details, please visit our Warranty Policy page.

Can I return my order?

We accept returns and exchanges on eligible items within the timeframe outlined in our Returns & Exchanges Policy.

Please note that personalised, engraved, custom-made, and certain hygiene-sensitive items may not be eligible for return.

How should I care for my jewellery?

To maintain the beauty of your jewellery:

• Store pieces separately in a soft pouch or jewellery box.

• Avoid contact with perfumes, lotions, and chemicals.

• Remove jewellery before swimming, showering, exercising, or sleeping.

• Clean gently with warm water, mild soap, and a soft cloth.

For more information, please visit our Jewellery Care Guide.